Frequently Asked Questions
Orders & Shipping
Where do you ship and how long does it take?
Where do you ship and how long does it take?
ctkclip.shop currently only ships within the United States. Standard shipping typically takes 3–7 business days after processing. Please note that deliveries to Alaska, Hawaii, and certain remote areas may take longer. We hope to expand to more countries soon!
How can I track my order?
How can I track my order?
You can check your delivery status through the store’s [Order Status Page] or via the tracking link sent to your registered email address after your order has been shipped.
Can I cancel or change my order?
Can I cancel or change my order?
Order changes or cancellations may depend on the current order status. Please contact us through [Contact Us] for assistance.
Returns & Refunds
How do I request a return or refund?
How do I request a return or refund?
Returns and refunds can be requested within 30 days of receiving your order. Items must be unused, unopened, and returned with all original tags and packaging intact. Please submit your return request through the [Contact Us] page along with your order number and reason for return.
My item is damaged, defective, or wrong.
My item is damaged, defective, or wrong.
We’re sorry for the inconvenience. Please contact us within 48 hours of receiving your order with photos or videos. If the item is confirmed to be damaged, defective, or incorrect, ctkclip.shop will cover the return shipping cost.
When will my refund be processed?
When will my refund be processed?
Once the returned item is received and inspected, refunds will be issued to the original payment method within 3–10 business days.
For Brands
What types of brands are featured?
What types of brands are featured?
From innovative indie brands to globally recognized premium K-Beauty labels, ctkclip.shop features a curated selection of brands chosen through a careful review process.
How can my brand join ctkclip.shop?
How can my brand join ctkclip.shop?
Please submit your brand partnership inquiry through [Contact Us]. Our team will review your request and get back to you.
Can I join without an official website?
Can I join without an official website?
Yes. For brands without a website, we also offer a dedicated ‘Brand Shop’ service within ctkclip.shop. Brands can showcase their products and identity through their own branded space while connecting directly with global customers.
Do you support brands entering the U.S. market?
Do you support brands entering the U.S. market?
Yes. ctkclip.shop supports brands preparing to enter the U.S. market through consultations related to FDA (MoCRA) compliance, marketplace onboarding, and global expansion. Please contact us through [Contact Us] for more details.
Do you support product development or brand launching?
Do you support product development or brand launching?
We support consultations for product development and brand launching. Please contact us through [Contact Us] for more details.
Do you support wholesale or B2B inquiries?
Do you support wholesale or B2B inquiries?
Yes. Please leave your interested products and estimated quantity through [Contact Us], and our team will assist you.
For Creators
How can I apply for an influencer partnership?
How can I apply for an influencer partnership?
Please apply for creator partnerships through [Contact Us]. Influencers and creators interested in our products or collaboration opportunities are always welcome to reach out. We value content quality and engagement more than follower count, and sharing your social channels and content information will help us review your inquiry faster.