Yes, you can cancel your order as long as the order status is “UNFULFILLED. You can cancel your order through:MY ACCOUNT pageThe order confirmation email you receivedOnce the order has been fulfilled, cancellation is no longer possible.

Once an order is placed, the details cannot be edited (such as changing the product, address, or payment information).

However, if your order status is still “UNFULFILLED”, you may cancel the order and place a new one with the correct details.

If you need help, feel free to contact us during our CS operating hours:

10:00–18:00 (KST) / 18:00–02:00 (PST)

If you placed an order with an incorrect shipping address, please contact our customer service team immediately at help@ctkclip.shop.

If your order has already been fulfilled, we will no longer be able to modify the address or make any changes.

You may also try contacting the courier (UPS) directly.

However, please note that any additional fees related to an address correction request will be the responsibility of the customer.

We apologize for the confusion and inconvenience caused to you.

Paypal has a unique payment system called the "pre-authorization". When a customer places an order, paypal goes through a review of the payment to verify whether or not they can approve it. In this process, they charge the customer for the same amount, but actually this is just a temporary charge which will be pending during the review process. The second charge will be refunded as soon as the first payment has been approved.

We are sorry to tell you that this is not a feature that we can control. We would truly appreciate it if you could wait a few hours or days for the payment to be approved, as you will get refunded for the pre-authorized payment soon.

Please let us know if you do not get refunded for the second charge within a month.

We appreaciate your understanding!

Our fulfillment center begins processing orders every day at 10:00 a.m. (KST), and all products are shipped from South Korea.

🚚 Couriers

• UPS
  
• USPS
  

⏰ Delivery Time

• Delivery time varies by destination.
  
• Typically takes about 6–7 business days on average.
  
• Please note that delays may occur due to unforeseen factors during the shipping process.

🚚 Couriers

• UPS
  
• USPS
  

⏰ Delivery Time

• Delivery time varies by destination.
  
• Typically takes about 6–7 business days on average.
  
• Please note that delays may occur due to unforeseen factors during the shipping process.

If you have not received your package, please reach out to the customer service as soon as possible. To contact our customer service center, refer to the [Contact Us] page at the bottom of the website.

However, please keep in mind that the customer is responsible for the missing package if it was not delivered correctly due to the incorrect address provided.

You will receive a shipping confirmation email when the order ships out. Refer to the tracking number you received in the email, or you may also find it in your [Account] page.

For your reference, we use UPS as our shipping courier service.