Shipping policy

Shipping Policy

Shipping Policy – CTKCLIP.SHOP

1. Order Processing
• Orders are processed on business days (Mon–Fri, excluding holidays).
• After payment confirmation, CLIP begins order preparation and internal fulfillment coordination.
• Processing time is typically 1–2 business days after payment confirmation.

2. Shipping Timeline
• Once the order is prepared, packaging and domestic shipping begins.
• Shipping timeline may vary based on destination, weather conditions, and carrier delivery schedules.
• Any delivery delays due to force majeure (weather, courier delays, etc.) are excluded from CLIP’s responsibility.

Delivery time within the United States typically ranges from approximately 3–7 business days.

3. Shipping Fee
• Shipping cost is calculated at checkout based on destination, courier, and shipment weight.
• If a "Free Shipping" promotion applies, it will be reflected automatically at checkout.

4. Shipping Region
• Orders placed on CTKCLIP.SHOP are currently available for delivery within the United States only.

5. Tracking Information
• Once the order ships, a shipping confirmation email with tracking information is sent automatically.
• Tracking updates may take up to 1–3 business days to display after the package departs the warehouse.

6. Delivery Failure / Returned Packages
Shipments may be returned due to:
• Incorrect or incomplete address
• Refusal to accept delivery
• Customer unavailable for delivery

In such cases:
• Shipping costs (round-trip shipping cost if first shipping was free) and handling fees may be deducted from the refund.

• If a product arrives damaged, contact us within 48 hours with unboxing photos/videos.
• If a package is lost after being marked as shipped or delivered, the claim will be handled with the carrier.

7. Contact Information
For delivery issues or questions:
Email: customerservice@ctkclip.shop